Your client does not have their Birth Certificate.
If your client is an immigrant, they may use an immigration document - such as a Departure / Arrival record, a Permanent Resident Card, Employment Authorization Card, or a Certificate of Naturalization - in place of a Birth Certificate. If your client has an immigration document, click here
If your client is a veteran of the U.S. military, they may use a DD-214 in place of a Birth Certificate. If you would like to help your client obtain a DD-214, click here.
If you are neither a veteran or an immigrant, your client will need to apply for a Birth Certificate. To learn how to apply for your client's Birth Certificate, click here.